Online Road Services ("Online Road Services " "we," "our," or "us"), the owner of Online Road Services products (website, mobile site, smart-phone application) has created this Privacy Policy to include relevant details about the collection, usage, and disclosure of user information collected on the Services. This Privacy Policy is provided by "Online Road Services" to assist you in making an informed decision about whether or not to use our services. When you use any of our services, you agree to be bound by the terms of this Privacy Policy.

This privacy statement illustrates how and why Online Road Services processes personal data. Online Road Services lists a variety of businesses, such as truck and trailer repair shops and other services. References to Online Road Services products in this statement include Online Road Services website and application. This privacy statement covers the services we provide and particular specifics, as well as other relevant information. This statement applies to Online Road Services's dealings with you and our services.

1. Personal information we collect

Through our interactions with you and our service, Online Road Services collects information from you. Some of this information is provided directly by you, and some is obtained through data collection related to your interactions, use, and experiences with our services. The information we gather is based on your interactions with Online Road Services and the choices you make, such as your privacy settings and the features you use. We also obtain data about you from third parties.

When it comes to the technology you use and the data you disclose, you have choices. You have the option of declining to provide personal data when we ask for it. To offer you with a service, many of our products require certain personal data. You will be unable to use a service or feature if you refuse to provide data that is required to offer that service.

2. How we use personal data

The information we collect is used by Online Road Services to present you with rich, engaging experiences. We use data in particular to:

  • Provide our service, including updates, security, and troubleshooting, as well as support.
  • It also entails data sharing where it is necessary to offer the service or execute the transactions you have requested.
  • Enhance and expand our services.
  • Personalize our service and make improvements.
  • Market and advertise to you, which includes sending promotional emails, targeting advertising, and making relevant offers.

We also use the data to manage our business, which includes analysing our performance, complying with legal duties, and doing research. We combine data we collect from different contexts (for example, from your use of two Online Road Services products) or obtain from third parties to provide you with a more seamless, consistent, and personalised experience, to make informed business decisions, and for other legitimate purposes.

3. Disclosure of personal data

We share your personal information with your consent to complete any transaction or provide any service you have requested or endorsed. When needed by law or for legal process, we also share data with Online Road Services affiliates; with providers working on our behalf; to secure our customers; and to protect the rights and property of Online Road Services and its customers.

4. Access and control your personal data

You can also choose how Online Road Services collects and uses your information. You can control your personal data that Online Road Services has obtained, and exercise your data protection rights, by contacting Online Road Services. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. Which services you use will impact how you can access or control your personal data. You can, for example,

  • Opt out of having your data used for interest-based advertising by Online Road Services.
  • Select whether or not you would like to receive promotional emails, SMS messages, phone calls, or postal mail from Online Road Services.
  • Access and clear some of your data through the Online Road Services dashboard.

5. Disclosure of Personal Data

We share your personal information with your consent to complete any transaction or provide any service you have requested or endorsed. When needed by law or for legal process, we also share data with Online Road Services affiliates; with providers working on our behalf; to secure our customers; and to protect the rights and property of Online Road Services and its customers.

Access and Control Your Personal Data

You can also choose how Online Road Services collects and uses your information. You can control your personal data that Online Road Services has obtained, and exercise your data protection rights, by contacting Online Road Services. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. Which services you use will impact how you can access or control your personal data. You can, for example,

  • Opt out of having your data used for interest-based advertising by Online Road Services.
  • Select whether or not you would like to receive promotional emails, SMS messages, phone calls, or postal mail from Online Road Services.
  • Access and clear some of your data through the Online Road Services dashboard.

Not all personal data processed by Online Road Services can be accessed or controlled via the tools above. You can always contact Online Road Services at the website or use our web form, if you want to access or control personal data processed by Online Road Services.

6. Cookies We Use

Cookies are little text files that are stored on your device and can be retrieved by a web server on the domain where the cookie was placed. Cookies and related technologies are used to save and preserve your choices and settings, to enable you to sign in, to provide interest-based advertising, to combat fraud, to analyse how our products work, and for other lawful purposes. Online Road Services apps use additional identifiers, such as location based ID for distance calculation.

When you use social features in Online Road Services products, other users in your network may see some of your activity. Online Road Services is not responsible for our customer's privacy or security controls, which may differ from those set forth in this privacy statement.

7. Online Road Services Account

With an Online Road Services account, you can sign in to Online Road Services products. Personal data associated with your Online Road Services account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites.

8. Other privacy information

Additional privacy information, such as how we secure your data, where we process it, and how long we retain it, can be found below. At Online Road Services, we are dedicated to protecting your privacy.

When a customer purchases,uses, or subscribes to "Online Road Services" services, products, or receives support for our services, Online Road Services collects data in order to provide the service (including uses compatible with providing the service), provide the best experience with our products, operate our business, and communicate with the customer. For example:

  • To assist a customer's engagement with an Online Road Services sales representative, we collect the customer's name and contact information, and the customer's organization.
  • When a customer contacts or uses Online Road Services, we collect device and usage data as well as error reports in order to diagnose and resolve issues. When a customer pays for a service, we collect payment information in order to process the transaction.
  • When Online Road Services sends out communications to customers, we use data to personalise the content.
  • When a customer engages Online Road Services for professional services, we collect the name and contact information of the customer's designated point of contact and use that information to deliver the services the customer has requested.

WE MAY AMEND THIS PRIVACY POLICY AT ANY TIME OR FROM TIME TO TIME WITHOUT NOTIFICATION TO YOU. "Online Road Services" MOST RECENT PRIVACY POLICY WILL BE POSTED (AND APPROPRIATELY DATE-STAMPED), AND YOU SHOULD REVIEW AMENDED PRIVACY POLICY BEFORE RE-USING "Online Road Services" AND IT'S SERVICES. YOU WILL BE BINDED WHETHER OR NOT YOU REVIEW THIS PRIVACY POLICY IN ITS INITIAL OR AMENDED VERSION.

This policy is effective and updated as of 12 August 2021.